Last Updated: 4/11/2026
At Dimuva, our goal is for you to be completely satisfied with your purchase. If you are not, we provide a straightforward and hassle-free return process.
Order Cancellations
Orders may be canceled within 24 hours of placement by contacting us at info@dimuva.com. Please include your order number in your message.
After 24 hours, cancellation cannot be guaranteed, as your order may already be in processing. Once the order has been dispatched, cancellation is no longer possible.
If your order has already shipped, you may return the item after delivery in accordance with this Return & Refund Policy.
30-Day Easy Returns
You have 30 days from the date of delivery to return your item.
To qualify for a return, items must be:
- Unused
- In original condition
- Returned with original packaging, tags, and accessories
Our support team will guide you through the return process.
Restocking Fee: $0 - no restocking fees are charged
Return Policy Overview
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Return Window: 30 days from the date of delivery
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Condition: Items must be unused and in original condition with all packaging, tags, and accessories
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Easy Returns: Full assistance provided by our support team
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Restocking Fee: None
Return Costs
Defective or Incorrect Products
There is no cost to the customer if the product:
- Is incorrect
- Is damaged by the carrier
- Is defective in any way
Customer Remorse (Change of Mind)
The customer is responsible for return shipping costs if:
- The wrong item was ordered
- The item does not fit
- The item is no longer wanted
Original shipping costs are non-refundable.
How to Return an Item
1. Contact Us
Email info@dimuva.com with your order number and the reason for the return.
2. Pack Your Item
Securely repack the item in its original packaging, including all accessories, tags, and documents.
3. Send It Back
Ship the return using the instructions provided in your return authorization email. You may use the carrier or shipping method recommended in that email.
Refund Process
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Inspection: Returned items will be inspected to ensure they meet return requirements.
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Refund Timing: Once approved, refunds will be processed. Please allow up to 7 business days for the refund to be initiated to your original payment method, depending on your bank or payment provider.
Exchanges
We accept exchanges. To request an exchange for a different size, color, or product, contact us at info@dimuva.com, and we will assist you.
Order Not Delivered
If your order does not arrive within the expected delivery window, contact us at info@dimuva.com with your order number. We will investigate with the carrier. If the package is confirmed lost, a full refund will be issued to your original payment method or a replacement will be sent at no additional cost.
Non-Returnable Items
Certain items are not eligible for return due to hygiene and safety reasons. These items will be clearly marked as non-returnable on their product pages.
Changes to This Policy
We reserve the right to modify this Return & Refund Policy at any time. Updates will be posted on this page with a revised “Last Updated” date. We encourage periodic review of this policy. Continued use of our website after any changes constitutes acceptance of the updated policy.
Questions?
Visit our FAQs page or contact our customer service team for assistance.
Contact Information
Store Email: info@dimuva.com
Store Phone: +1 (754) 351-3751
Store Address: 225 S Dixie Hwy, Coral Gables Florida 33133, United States
Customer Service Hours: Monday through Friday: 9 AM - 5 PM (EST)
We try our best to reply to all emails within 1-2 business days
